Frequently Asked Questions

FileWay FAQ

1. What is FileWay?
2. Does FileWay support Apple iPad and iPhone?
3. Does FileWay support Android smartphones and tablets?
4. Who needs FileWay?
5. How will my enterprise benefit from FileWay?
6. How can a user access FileWay?
7. How does FileWay work?
8. What does FileWay access?
9. What actions can a user perform remotely using FileWay?
10. What is SecureView and is it built into FileWay?
11. Will FileWay work with my existing network infrastructure?
12. Is FileWay secure to use?
13. Does FileWay use encryption?
14. What operating system does FileWay require?
15. Which version of Exchange does FileWay with OWA integration supports?
16. Which version of SharePoint does FileWay supports?
17. Is FileWay scalable?
18. Is it easy to install and configure FileWay?
19. How many users does one FileWay Server support?
20. Is FileWay a replacement for Novell’s Netstorage?

1. What is FileWay?
FileWay is a secure, Web-based remote access application that enables corporate users to access files and documents as authorized shares on corporate file servers from any location, using a browser-enabled device such as a desktop computer, laptop, mobile devices, or public Internet terminals.

2. Does FileWay support Apple iPad and iPhone?
FileWay works with Apple mobile devices (iPad, iPhone and iPod). With the built-in Safari browser, users will be able to access their files and folders and all of the FileWay features except for download and upload. Using FileWay App (Available on iTunes), users will also be able to download files, send them to other apps, receive files from other apps and upload files back. FileWay makes a powerful file system for Apple mobile devices.

3. Does FileWay support Android smartphones and tablets?
FileWay works with Android mobile devices such as smartphones and tablets. With a browser, users will be able to access their files and folders just as they do from any desktop computer.

4. Who needs FileWay?
FileWay is ideal for any business or organization that needs to extend its internal resources cost-effectively to teleworkers, field employees, partners, suppliers, travelers, students, and other remote users.

5. How will my enterprise benefit from FileWay?
By providing cost-effective and secure remote access to corporate resources such as email, files, and folders, FileWay ensures uninterrupted productivity whether an employee is working in the office, at home, at a customer site, or on the road. Because it requires no client-side software, integrates fully with existing enterprise systems and technologies, and utilizes industry-accepted platforms, standards, and protocols FileWay helps companies realize full value from previous investments without introducing new support burdens.

6. How can a user access FileWay?
FileWay is an internally installed standalone .NET Web service and it can be accessed directly, launched for Outlook Web Access (OWA), launched from Outlook, launched from your corporate portal, FileWay lets users sign in using any standard Web browser to access their shared resources. We offer inbox integration support to OWA, SharePoint and Portlet based Portal tools.

7. How does FileWay work?
Administrators configure FileWay with our FileWay Manager which is a Wizard tool that quickly designates network resources to be shared for remote access. FileWay Manager connects to your Active Directory and maintains a database of user accessible resources and shares. When a user signs in to FileWay , the server authorizes the user and displays the shared drives, folders, special folders, files, and network drives on the user’s machine(s), and enables the user to read, edit, create, download, and upload files as needed. Users only can access and see the shares they have access to.

8. What does FileWay access?
Typically uses are granted access to the same networks file shares and resources they would access as if they were at their desktop. Including; folders, files, documents, and favorites as if working at the office.

9. What actions can a user perform remotely using FileWay?
A user can view and sort all shared documents on his desktop remotely. He has the ability to upload, download, zip and download, sort, rename and delete files as easily as if he was working directly on the office workstation. Moreover, folders can be opened in same window or in a new window to browse, rename, delete and add new folders. Other functionalities include create/delete a folder and a shortcut, upload and download to/from folders, copy and move to folders and add network drives and send files via email.

10. What is SecureView and is it built into FileWay?
Yes SecureView is built into FileWay but not to be confused with our SecureView for OWA. SecureView is our secure document viewing technology. This built-in technology is more then a feature it handles the issue of downloading documents and leaving them behind on untrusted workstations. The SecureView built-in to FileWay allows for the viewing of documents and files contained in the users accessible shares rather SecureView for OWA allows for the secure viewing of OWA attachments. SecureView for OWA is a more specialized use of the same technology.

11. Will FileWay work with my existing network infrastructure?
FileWay integrates easily with existing corporate infrastructure such as NTFS, Netware, NFS, Secure Web, reverse proxy, Exchange (Outlook Web Access), Lotus Notes (iNotes), virus protection servers, the Microsoft Internet Security and Acceleration Server (ISA), and Apache Reverse Proxy, and can be used with any Mac or PC hardware system. It has been tested and installed along with many of the leading SSL-VPN products from; Whale, Cisco, Nortel, Array, Juniper and Aventail.

12. Is FileWay secure to use?
FileWay integrates fully with existing security systems and policies and allows only recognized and managed users to access corporate resources. Standards-based access and authentication protocols make FileWay compatible with many third-party security products such as firewalls, proxy servers, and the Microsoft Internet Security and Acceleration Server (ISA). Access to files and network drives is centrally controlled using existing authentication and firewall schemes. In case of absence of a reverse proxy, FileWay uses its own .NET proxy that resides in the DMZ (demilitarized zone) and minimizes outside exposure of the company’s private network.

13. Does FileWay use encryption?
FileWay uses the Secure Sockets Layer (SSL), a worldwide standard for encryption over HTTP, to encrypt all authentication information and communication between users and the server.

14. What operating system does FileWay server require?
Microsoft Windows 2003, 2008 or 2012 Server.

15. Which version of Exchange does FileWay with OWA integration supports?
FileWay supports Exchange 2003, 2007, 2010 and 2013

16. Which version of SharePoint does FileWay supports?
FileWay supports SharePoint 2003, 2007 and 2010

17. Is FileWay scalable?
FileWay is built as a internally running Web Service and hence leverages standard scalability products like load balancers and clusters to achieve high availability and scalability.

18. Is it easy to install and configure FileWay?
FileWay can be installed and configured quickly and easily using any Web browser, a large site installation takes less than a day.

19. How many users does one FileWay Server support?
The total number of users FileWay Server can support is limited only by the capacity of the server it is running on and the network in which it is deployed. FileWay is not tied to a user limit unless specified by the licensing agreement. A dual processor machine with 2 G Ram can support over 10,000 users.

20. Is FileWay a replacement for Novell’s Netstorage?
Many organizations that migrated from Novell to Windows have chosen FileWay to provide similar functionality to Netstorage.